Frequently Asked Questions

Check most frequently asked questions here
Where is my order?
Thank you for placing your order with us! All orders are dispatched within 24-48hrs of confirmation and take approximately 3-7 business days (excluding holidays) to be delivered. For further details, please contact us at
How can I change or cancel my order?
Please email us immediately as orders cannot be cancelled once dispatched. If your item has still not been processed, we will cancel your order and provide a full refund, including shipping fees. If the order has been processed and dispatched, please see our return policy.

To change an item in your order, you must contact us before your order is processed. Please email us at for further assistance.
The item I want is sold out, what should I do?
Depending on the item, some pieces may be restocked. Please feel free to sign up for our out of stock notifier on the product page or email us at for further assistance.
Are there any shipping restrictions?
TGS offers worldwide shipping. During checkout, you may see if there are any restrictions to your desired shipping location.
Can I see your products in-person? Do you have a store?
At the moment, you can purchase products from TGS online - via our website. You may also find our products at pop-up events and bazaars. Please follow our Instagram to stay up to date with the latest events happening!
Oops, your search did not match any FAQs